Privacy Policy for Singla Realtors
At Singla Realtors, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how Singla Realtors (“we,” “us,” or “our”) collects, uses, processes, discloses, and protects your personal data when you visit and use our website, located at www.singlarealtors.in
By accessing or using our Website, you signify your acceptance of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our Website.
1. Important Definitions (as per DPDPA 2023)
To help you understand this policy, here are some key terms:
Data Principal: The individual to whom the personal data relates (i.e., you, the user of our Website).
Data Fiduciary: The person or entity (Singla Realtors, in this case) who alone or in conjunction with others determines the purpose and means of processing personal data.
Personal Data: Any data about an individual who is identifiable by or in relation to such data.
Processing: A wholly or partly automated operation or set of operations performed on digital personal data, including its collection, storage, use, or disclosure.
Consent: Free, specific, informed, unconditional, and unambiguous indication by the Data Principal, signifying agreement to the processing of their personal data for a specified purpose by a clear affirmative action.
2. What Personal Data Do We Collect?
We collect various types of information from and about users of our Website, including Personal Data, for the purposes outlined below.
A. Information You Provide Directly to Us: This includes information you provide when you:
Fill out forms on our Website (e.g., contact forms, inquiry forms for properties, registration forms for an account, newsletter sign-up forms).
Communicate with us via email, phone, or live chat.
Participate in surveys or contests.
Provide feedback or comments.
The types of personal data you may provide include:
Contact Information: Name, email address, phone number, physical address.
Demographic Information: City, state, pincode, preferences (e.g., property type, budget range).
Account Information: Username, password (encrypted), and any other information associated with your Singla Realtors account.
Inquiry Details: Specific property interests, requirements, questions.
Financial Information (if applicable): While we generally do not collect sensitive financial details directly on our website for property transactions, if you use any payment gateways integrated for small fees (e.g., listing fee, consultation booking), the payment gateway provider will collect such data, and their privacy policy will govern. We may receive confirmation of payment but not your full financial details.
Any other information you choose to provide.
B. Information We Collect Automatically Through Technologies (Usage Data): As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, Browse actions, and patterns, including:
IP Address: Your Internet Protocol (IP) address.
Device Information: Browser type and version, operating system, device identifiers, mobile network information.
Usage Details: Pages visited, time spent on pages, date and time of access, referring/exit pages, clickstream data, search queries on our Website.
Location Data: General geographical location inferred from your IP address.
We use various technologies for this automatic data collection, including:
Cookies: Small data files placed on your device. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted or they expire).
Web Beacons (Pixel Tags): Small electronic files (also known as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited certain pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
Google Analytics 4 (GA4): We use GA4 to collect data about your interactions with our Website. GA4 collects data such as session statistics, approximate geolocation, and device information. It helps us understand user behavior, analyze traffic sources, and improve our Website’s performance. GA4 uses cookies and other tracking mechanisms.
Meta Pixel (Facebook Pixel): We use Meta Pixel to measure the effectiveness of our advertising campaigns, understand user actions on our Website, and deliver targeted advertisements to you on Facebook, Instagram, and other Meta platforms. Meta Pixel collects data such as page views, button clicks, and form submissions. This data may be linked to your Facebook profile if you are logged in.
3. How We Use Your Personal Data
We use the personal data we collect for various purposes, primarily based on your consent, to fulfill our contractual obligations to you, for our legitimate business interests, and to comply with legal obligations.
A. To Provide and Manage Our Services:
To present our Website and its contents to you.
To respond to your inquiries, requests, and provide customer support.
To process your property inquiries, connect you with relevant properties or agents, and facilitate communication between parties (buyers, sellers, tenants, landlords).
To create, maintain, and manage your user account.
To send you service-related communications, updates, and alerts.
B. For Marketing and Communication:
To send you newsletters, promotional materials, and information about properties, services, and offers that may be of interest to you, where you have consented to receive such communications.
To personalize your experience on our Website and show you relevant content and advertisements based on your Browse history and preferences (using data from GA4 and Meta Pixel).
To measure the effectiveness of our advertising campaigns and promotional activities.
C. For Analytics and Website Improvement:
To understand and analyze how you use our Website (e.g., using GA4).
To improve our Website’s functionality, design, and user experience.
To conduct research and analysis to develop new features and services.
To monitor and analyze trends and usage.
D. For Security and Legal Compliance:
To detect, prevent, and address technical issues, fraud, and security incidents.
To comply with our legal obligations, enforce our Terms and Conditions, and protect our rights, property, or safety, and that of our users or others.
To comply with requests from government or law enforcement authorities.
For Know Your Customer (KYC) verification or other similar processes as required under applicable Indian laws, which may include sharing your information with regulatory bodies (e.g., for RERA compliance).
4. How We Share and Disclose Your Personal Data
We may share your personal data with the following categories of recipients:
With Your Consent: We may disclose your personal data to third parties with your explicit consent. For instance, when you inquire about a property, we will share your contact details with the relevant property owner, developer, or agent to facilitate your inquiry.
Service Providers: We engage third-party companies and individuals to facilitate our Website and services (“Service Providers”), perform Website-related services, or assist us in analyzing how our Website is used. These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. Examples include:
Hosting providers
CRM software providers
Email service providers
Analytics providers (e.g., Google Analytics)
Advertising platforms (e.g., Meta/Facebook)
Payment gateway providers (only transactional data relevant to payment confirmation)
Business Transfers: In the event of a merger, acquisition, restructuring, sale of assets, or bankruptcy, your personal data may be transferred as part of that transaction. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.
Legal Requirements and Law Enforcement: We may disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency), including for compliance with national security or law enforcement requirements. This includes compliance with the Real Estate (Regulation and Development) Act, 2016 (RERA), the Information Technology Act, 2000, and other relevant Indian laws.
To Protect Our Rights: We may disclose your personal data where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation in which we are involved.
5. International Data Transfer
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
For example, data collected by Google Analytics and Meta Pixel may be processed and stored on servers outside India. By using our Website and providing your consent, you understand and agree to this transfer of information. We take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable Indian laws.
6. Data Security
The security of your data is paramount to us. We implement appropriate technical and organizational measures to protect your Personal Data from unauthorized access, alteration, disclosure, or destruction. These measures include:
Encryption: Using SSL/TLS encryption for data in transit.
Access Controls: Restricting access to personal data to authorized personnel only.
Regular Security Audits: Conducting periodic reviews of our security practices.
Firewalls and Network Security: Implementing measures to protect our network.
While we strive to use commercially acceptable means to protect your Personal Data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
7. Data Retention
We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy, to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws like RERA regulations or tax laws), resolve disputes, and enforce our legal agreements and policies.
Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our service, or we are legally obligated to retain this data for longer periods.
8. Your Rights as a Data Principal (under DPDPA 2023)
As a Data Principal, you have certain rights concerning your personal data:
Right to Access Information: You have the right to obtain a summary of your personal data being processed and information about the processing activities.
Right to Correction and Erasure: You have the right to request the correction of inaccurate or incomplete personal data and the erasure of personal data that is no longer necessary for the purpose for which it was collected or where you withdraw consent.
Right to Grievance Redressal: You have the right to have your grievances redressed by us.
Right to Nominate: You have the right to nominate another individual who shall, in the event of your death or incapacity, exercise your rights.
Right to Withdraw Consent: You have the right to withdraw your consent at any time for any processing of personal data that is based on your consent. Please note that withdrawing consent may affect our ability to provide certain services to you.
To exercise any of these rights, please contact us using the “Contact Us” details provided below. We will respond to your request in accordance with applicable Indian laws.
9. Children’s Privacy
Our Website is not intended for use by individuals under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from Children without verification of parental consent, we take steps to remove that information from our servers.
10. Links to Other Websites
Our Website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
11. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. If a revision is material, we may provide more prominent notice (e.g., email notification or a pop-up on our Website).
12. Contact Us
If you have any questions about this Privacy Policy, your personal data, or wish to exercise your rights, please contact us:
By email: lovishsingla256@gmail.com
By visiting this page on our website: www.singlarealtors.in
By phone number: +91 8288809323